Payment Policy

This Payment Policy explains the payment methods and processes applicable to purchases made through Hairvana.

By placing an order through our website, you agree to the terms outlined below.

Accepted Payment Methods

We accept a range of secure payment methods, which may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Other payment methods displayed at checkout

The payment options available to you will be shown during checkout and may vary depending on your device, location and order.

Payment Security

Payments made through our website are processed using secure third-party payment providers.

Hairvana does not directly store your complete credit or debit card details. Payment information is handled by our payment providers in accordance with their applicable security standards and privacy practices.

When Will I Be Charged?

Payment is normally taken when you place your order.

Your order will only be processed once the payment has been successfully authorised.

If your payment is declined or cannot be authorised, your order may not be completed.

Payment Declined or Failed

If your payment is declined, please check that:

• Your card details have been entered correctly
• Your billing information matches the information held by your bank
• You have sufficient funds available
• Your card has not expired
• Your bank has not blocked the transaction

If you continue to experience problems, we recommend contacting your bank or trying another payment method.

Prices & VAT

All prices displayed on our website are in Pounds Sterling (GBP) unless otherwise stated.

Where applicable, prices displayed to UK customers include VAT.

Any delivery charges or other applicable costs will be clearly displayed during checkout before you complete your purchase.

Discount Codes

Where available, promotional or discount codes must be entered at checkout before payment is completed.

Unless otherwise stated, discount codes cannot be combined with other promotions or applied retrospectively to an order that has already been placed.

Discount codes may be subject to additional terms, expiry dates and product exclusions.

Refunds

Where a refund is approved, it will normally be issued to the original payment method used to make the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

For more information regarding returns, cancellations and refunds, please refer to our Refund & Returns Policy.

Payment Verification

In some circumstances, we may carry out additional checks before processing an order to help protect our customers and business against fraudulent or unauthorised transactions.

We reserve the right to cancel or hold an order where we are unable to verify the payment or where we reasonably suspect fraudulent or unauthorised activity.

If an order is cancelled after payment has been taken, any applicable refund will be returned to the original payment method.

Contact Us

If you have any questions regarding a payment or an order, please contact us:

Email: help@hairvana.co.uk
Phone: +44 7597 508631
Address: 205A Wennington Road, Rainham, RM13 9XA, United Kingdom

Hairvana